General Questions

Below are the general questions being asked most frequently.

How does the order process work?

After submitting your order successfully, we will process your order internally. You can see the status of your order anytime in your order details after logging in. You can also track your order from My Account > Track Your Order page once your order status has changed to “Shipped” (Click Here  to track your order now)

(Click here to see graphical presentation of complete procedure)

What is your Reseller Service?

Please contact us if you are interested in this service

Do i need prescription to place order on your website?

We DO NOT require doctor’s prescription. But you must never take any prescription medication without doctor’s instructions. Overdose of any medication can be harmful. Only take doctor’s recommended dosage. Please read and accept our terms & conditions before ordering-

I am having difficulty placing order, what do i do?

If you are having problem placing order on website or just finding it difficult, you can order us by filling a simple form. Click – Order Form

Where did you find this name Silkroad?

Our website name “Silkroad Pharmacy”is inspired by darkne marketplace “Silkroad Marketplace”. All we can say is Silkroad was an idealogy and we are trying to keep it’s legacy.

What is your privacy policy?

We are complying with the following privacy policies. GDPR (General Data Protection Regulation) [Made by European Parliment and European Union], CCPA (California Consumer Privacy) [Made by United States consumer protection] & CalOPPA (California Online Privacy Protection Act). Click – Privacy Policy 

How do i know this is real Silkroad Pharmacy?

Originally Silkroad Pharmacy was founded in 2014 on domain name silkroad-pharmacy.com. Few years later, our website was taken down and domain name was lost. Silkroad Online Pharmacy was extremely popular by the time the website was taken down, so some con-artists took advantage of our shut down and used our name and visuals of our website and created fake identical websites using same name and started scamming people. There is not much we can do about these fake websites but always check the domain URL www.silkroadpharma.cy when placing your order. Click – Real Silkroad 

Is it legal to buy medicine without a prescription?

This is very common question but answer to this question is not as straight forward. Each drug has different regulations in different countries. We don’t maintain legal import structure database for every country here on our website, you should consult with your local regulations. If we receive your order, we will ship it anyway.

Billing and Pricing Questions

Below are the most frequently asked questions related to Billing & Pricing.

Why your prices are cheaper? How do you manage in these prices?

Well, It’s most frequently asked question because our prices are really fascinating and in reply of this question, we just want to say that “it’s all about TAX”.

You can see the medicines we are selling are mostly manufactured by multinational pharmaceutical companies like Roche, Pfizer, Watson, Abott, GSK and others. And it’s obvious that every country and union has it’s own tax classes and rules. Tax rules for prescription medicines are different in Asia then western countries like UK, USA, Australia. The question should be “Why prices of drugs are very high in Europe, USA and Australia?” And the answer would be “If we consider the price of rx drug without tax, it is 700% less then market prices (include tax). So it’s all about “TAX”.

Are you a legit online pharmacy?

Yes we are real and legit online pharmacy. There are plenty of other websites copied our content and looks of our website, they are fake and scam websites using our name, logo and product pictures. We are not responsible for any order placed on other website with same name “Silkroad Pharmacy” or “Silkroad Online Pharmacy”. Please click here for more details.

What are your payment methods and how to go through your accepted payment methods?

We are currently accepting three payment methods listed below

  • Western Union
  • Money Gram
  • Bitcoins

You will get complete details of selected payment method in order confirmation email (Please check your spam / junk folder if you did not receive order confirmation email)

Click Here to see detailed information.

How do i pay with my credit card for my order on your website?

You can pay the funds with your credit card online. Use the Western Union or Money Gram online transfer service which allows you to transfer the money with Western Union / Money Gram using your credit card. It is convenient to pay with your credit card in few minutes and complete your order.

Click Here to see detailed information.

Why you do not accept credit card or PayPal?

Unfortunately accepting credit/debit card or paypal is not viable for our business for various reasons. Please read “Payment Info” where we have explained it briefly.

Do you offer refund? What is your refund policy?

Yes, we do offer refunds on certain conditions. Please read complete Refund Policy Here. Please note that Shipping Insurance Fee & Shipping Charges are non-refundable.

Shipping and Delivery Questions

Below are the most frequently questions being asked about Shipping & Deliveries.

Where do you ship from and where could you ship to?

We does ship world wide, almost to every country in the world. We are very familiar with deliveries to United Kingdom, Europe, United States of America and Australia. We dispatch our parcels from different regions like, Philippines, Hong Kong, Pakistan, Singapore, India, EU & USA. You can ask for domestic shipping for USA and UK, we will let you know if your desired product can be shipped domestically.

How do you ship? What carrier is used?

We ship daily from Mondays to Saturday, from several locations. Orders received on weekends will be shipped the following business day. We use registered air mail and the supplies are delivered by the postal service. In some cases, a signature will be required upon arrival.

What is your delivery lead timing?

In most cases of international shipping, parcels gets delivered in 9-12 days but sometimes it could be delayed. We have no control over shipping companies and take no guarantees for international deliveries. Domestic shipping takes 2 days for delivery for most of the time.

Can you do overnight shipping for my order?

Overnight delivery is not possible. Unfortunately currently we do not have this service.

When and how will i get my tracking number?

After the payment completion, your order will be processed immediately and tracking number will be sent to you within 24 hours of order completion. It might take few hours to get tracking number active or show some movement.

What are your shipping charges?

We do charge $50 USD flat shipping fee. However, shipping will be free on all orders equal and over $500 USD.

What is your delivery success rate?

We handle shipping & packaging just as professionally. We do concealed and discreet packaging and packages don’t get stuck at customs any often. Rest assured, we have almost 99% positive delivery rate.

Where can i track my package?

We use several different shipping means. We provide tracking number via email, you will find the tracking (website) link right within the email containing the tracking number for your order. You can also track your order on Universal Tracking Website like parcelapp.com

What is your return & reship policy?

Returns are not accepted on any condition. However we offer free reship. To be eligible for free reship, you must opt-in for shipping insurance when placing order (during checkout). Click – Return & Reship Policy

What is shipping insurance?

Shipping Insurance (Delivery Insurace) is a paid option ($30 USD) you will see during checkout. If you select shipping insurance when placing order, you will be eligible for free reship in case of any problem in delivery. Please note insurance fee is non-refundable.

Product Questions

Below are the product related frequently asked questions.

You offer brand name medicines and generics. Are generics of the same quality as the original brand name product??

Generics are usually of the same quality as the original but they are manufactured by different companies and have different (more affordable) prices. In most cases, we provide both, the original and the generic product, so you may choose your preferred option.

Are your drug categories different than official drug classifications?

Here at Silkroad Online Pharmacy, we are selling wide range of prescription drugs (The number is in hundreds). From a big inventory like this, it can be frustrating experience to find a specific medicine and seeing so many random drugs coming up infront. So we have categorized all the drugs by the treatment they are often used for, just to make it easier and simple for consumers to find what they are looking for.


For Pre-Sale, General Questions & Enquiries. Make an Enquiry (Click)
For any other purpose, get in touch with us: Contact us (Click)

Your Cart
Your cart is emptyReturn to Shop
Calculate Shipping
Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.